Terms of Service
Last Updated: August 23, 2024
Welcome to AWARE Hair LLC (“AWARE,” “we,” “us,” or “our”). By using our website, you agree to these Terms of Service. Please read them carefully.
1. Products and Specifications
All product descriptions, prices, and availability are subject to change without notice. We strive for accuracy in all descriptions and specifications, including pricing, product images, and availability, but we do not warrant that product descriptions or other content on the website are error-free, complete, reliable, current, or without any inaccuracies. If a product offered by AWARE is not as described, your sole remedy is to return it in accordance with our Return Policy.
2. Eligibility
To purchase products from our website, you must be at least 18 years of age, and you must use the products for personal, non-commercial purposes. Resellers are not permitted to make purchases through our website. If you are an authorized salon distributor, please access our website via the Pro portal using your login credentials. Failure to comply with this eligibility requirement may result in the cancellation of your order and the termination of your account.
3. Shipping
Orders will be shipped to the address you provide during the checkout process, subject to our shipping restrictions and limitations. Title and risk of loss for the products you order pass to you upon delivery of the products to the carrier. It is your responsibility to ensure that the shipping address is correct and to track the delivery status of your order. We are not responsible for lost or stolen packages once they have been delivered to the carrier.
4. Accuracy of Information
We aim to ensure that all information on our website is accurate, complete, and up-to-date. However, there may be instances where information contains typographical errors, inaccuracies, or omissions, including those related to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information on the website is inaccurate at any time without prior notice, including after you have submitted your order.
5. Use of Website
All content on this website, including text, graphics, logos, images, and software, is the property of AWARE or is used with permission. Unauthorized use of any content on the website is strictly prohibited. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or password. We are not liable for any loss or damage arising from your failure to protect your account information.
6. Transactions
By making a purchase on our website, you agree to provide accurate and complete payment and billing information. We reserve the right to refuse or cancel any order at our discretion, including, but not limited to, orders that appear to be placed by resellers, distributors, or dealers. If we cancel an order after you have been charged, we will refund the full amount of the charge. We also reserve the right to limit the quantities of any products that we offer.
7. Messaging Service
By opting into our messaging service, you consent to receive communications from us, including promotional and transactional messages. Message and data rates may apply depending on your mobile carrier. You can opt out of receiving messages at any time by following the instructions provided in our messages or by contacting us directly. We are not responsible for any charges or fees incurred from the use of our messaging service.
8. Trademarks
All trademarks, service marks, and trade names displayed on this website are the property of AWARE or their respective owners. Unauthorized use of these trademarks is strictly prohibited. You may not use any trademarks, logos, or other proprietary information (including images, text, page layout, or form) of AWARE without our express written consent.
9. Linking to the Website
Linking to our website is prohibited without our prior written permission. Any permitted links must comply with all applicable laws and must not damage, dilute, or tarnish the goodwill associated with AWARE or any of our brands. We reserve the right to revoke linking permissions at any time and to take legal action for any unauthorized linking.
10. Third-Party Links
Our website may contain links to third-party websites that are not owned or controlled by AWARE. These links are provided for your convenience only. We do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party websites. By accessing or using third-party websites, you do so at your own risk and agree that AWARE will have no liability arising from your use of or reliance on any third-party websites.
11. User Contributions
Any content you submit to our website, including but not limited to comments, feedback, suggestions, and submissions, will be considered non-confidential and non-proprietary. By submitting content to our website, you grant us a perpetual, worldwide, irrevocable, royalty-free, transferable, and sublicensable license to use, reproduce, distribute, display, publish, and modify your content in any media. You represent and warrant that you own or control all rights to the content you submit and that our use of your content will not infringe on or violate the rights of any third party.
12. Return Policy
Our return and refund policy is available on our website. If you are not satisfied with your purchase, you may return it in accordance with the terms and conditions of our Return Policy. We reserve the right to refuse returns that do not comply with our Return Policy.
13. Disclaimer of Warranties
Our warranty policy is available on our website. We reserve the right to refuse warranty claims that do not comply with our Warranty Policy.
14. Limitation of Liability
To the fullest extent permitted by law, AWARE will not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from your use of our website, products, or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms of Service or your use of our website or products will not exceed the amount you paid to us for the products in question.
15. Changes to Terms
We may update these Terms of Service from time to time in our sole discretion. When we make changes, we will post the updated terms on this page and update the “Last Updated” date at the top of the page. Your continued use of our website or services after we post the updated terms constitutes your acceptance of the new terms.
16. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms of Service or your use of our website or products must be brought exclusively in the state or federal courts located in Los Angeles County, California.
17. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at contact@awarehair.com or 153 E Holly Street, Pasadena, CA 91103.
18. Loyalty Points Rewards Program
a. Program Overview
Our Loyalty Points Rewards Program (“Program”) allows customers to earn points (“Points”) for certain activities on our website, such as making purchases, referring friends, or engaging with our brand on social media. Points can be redeemed for discounts on future purchases, subject to these Terms of Service.
b. Eligibility
The Program is open to individuals who are at least 18 years of age and have a registered account on our website. The Program is intended for personal use only, and Points are non-transferable. Businesses, organizations, and other entities are not eligible to participate in the Program unless specifically invited by AWARE.
c. Earning Points
Points will be awarded based on qualifying activities as described on our Loyalty Points page. Activities that may earn Points include, but are not limited to, making purchases, signing up for an account, and participating in specific promotions. We reserve the right to adjust, limit, or change the number of Points awarded for any activity at any time, with or without notice.
d. Redeeming Points
Points can be redeemed for discounts on eligible purchases on our website. The redemption value of Points will be specified on our Loyalty Points page. Points cannot be redeemed for cash, transferred to another account, or applied to previous purchases, taxes, or shipping charges. All redemptions are final and cannot be reversed once the order is placed.
e. Program Changes and Termination
We reserve the right to modify, suspend, or terminate the Program at any time, for any reason, with or without notice. If the Program is terminated, any remaining Points will remain valid and can be redeemed according to the terms at the time of termination. However, no new Points will be awarded after the termination date.
f. Abuse of Program
Any abuse of the Program, including but not limited to fraudulent activity, misuse of Points, or failure to comply with these Terms of Service, may result in the forfeiture of Points, suspension, or termination of your account. We reserve the right to investigate and take appropriate legal action in cases of fraud, abuse, or violations of these Terms of Service.
g. No Guarantee of Availability
We do not guarantee the availability of any specific reward or redemption option within the Program. All rewards are subject to availability and may be changed or discontinued without notice.